How We Restore Power

We'll need to check these areas first to make sure they aren't damaged. If they are we'll need to repair them first, before working on clearing our lines.  We'll check all of our distribution lines eventually for limbs and other problems of course, but first we'll cover our large three-phase lines leading out of our substations that provide power to a large number of members.  

Once we have most of those lines repaired, we'll send linemen back through to work on individual lines. When reporting your individual outage, please be patient as our phone lines are often busy during widespread outages.

If you see one of our trucks pass by your house rest assured they aren't ignoring you, they are simply trying to restore power to the greatest number of members at a time by working on our largest lines. If your outage is caused by problems to your individual line, crews will return to your home as soon as possible.

If you are on life-support please be sure you have notified our office to be put on our list and consider investing in an alternate power source, such as a generator.